Service Department...

Our Service Department is customer focused, professional and efficient providing a great depth of experience and knowledge.

The Trak computerised Job Tracking and Costing System, provides a "Real Time" view of both the job status and cost. Historical analysis is also available in both tabular and chart formats.

A 24 hour, 7 day service is available to our customers, providing fast response times which are prioritised:-

Priority 1 - urgent
Priority 2 - same day
Priority 3 - within 24 hours

Customer Satisfaction courtesy calls are made at the completion of each job

Weekly service meetings dissect each job and the larger projects have performance fault call registers and charts for analysis.

Our Complaint and Commendation Register provides a fast and efficient method of dealing with issues before they escalate.

• Experienced Professionals, fast and efficient
• Uniformed staff, mobile phones and sign written vehicles
• Customer courtesy call at job completion
• Computerised Job Tracking and Costing System
• Weekly critics meeting
• Prioritised service calls, Priority 1, 2 and 3
• 24 hour, 7 days service
• Complaints and commendation register
• Building performance monitoring